Community-minded. Transparent. Responsive.

Tenants FAQ's

How do I apply to rent an available property?
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We use an online application process.  Simply find the property you would like to rent on our Available Properties page and click on the "Apply Now" link with the associated property.  You will then be directed to a secure site where your information will be processed.  The application can be made from any device of yours quickly and efficiently.

Do you accept pets?
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We do have some owners that are open to pets in their properties.  Any property that accepts pets will be noted in the property listing on our Available Properties page.

How can I pay rent?
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Online payment is strongly encouraged via the Tenant Portal.  You can also pay by person or by visiting a local CVS or 7-11.

How do I report maintenance issues?
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We understand prompt attention to maintenance issues is one of the reasons you chose a professional management company over an owner-managed property. We will endeavor to address your urgent maintenance issues the same day, however, if the issue is non-emergency it may take a little longer. Your property manager will keep an open line of communication with you regarding the issue.

Urgent maintenance issues will be attended to immediately.  More information is contained within the Tenant Handbook which you will be provided at your move-in inspection.

Can you help me get logged into my portal?
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Upon move-in, you received a Tenant Handbook with detailed instructions.  If you have misplaced the Handbook, please let us know and we will forward you another copy.

If you have forgotten your password, we can help reset it for you:

1. Click on the Login button at the top of the page and select Tenant Portal
2. Enter the email we have on file for you
3. Enter the temporary password you received in your email
4. Once logged in, click on “Change Email Password”
5. Change password to something that you will remember and is secure
6. Success! You are now ready to use the Tenant Portal.

How and when do I get my deposit back?
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Once you vacate the property, one of our property managers will perform a thorough inspection which will be directly compared to the move-in inspection that was performed when you took possession. In order to receive as much of your deposit as possible, you will need to address any items determined to rise above 'normal wear and tear' in Marstrands reasonable discretion. Please refer to your Tenant Handbook for direction on how you can ensure your security deposit is returned with minimum deductions.

How do I report pest issues?
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To report pest issues in your premises, please submit a service request via the Tenant Portal with details of the issue. Providing thorough details and attaching relevant media will help our team in reviewing the request and dispatching the appropriate vendor.